Assign to agents
Route every conversation to the right person — sales, support, billing, or technical team.
Team Inbox
Collaborate on WhatsApp conversations as a team
The Bothub team inbox lets your agents work together on WhatsApp — assigning chats, leaving internal notes, and handing off conversations without any message getting lost.
Internal notes
Leave private notes visible only to your team — no more forwarding screenshots in a side chat.
Priority flags
Mark conversations as urgent, high-value, or VIP so your team always works on the right things first.
Smooth handovers
Transfer a conversation to another agent with full context — the new agent picks up mid-conversation seamlessly.
SLA tracking
Set response time targets and see which conversations are overdue — before customers complain.
Agent performance
Track each agent's response time, resolution rate, and conversation volume from one dashboard.